Privacy Policy

ANCHOR’S PRIVACY POLICY

Last Updated on 17 July 2026

By registering or using Anchor, you agree that we may process your data in accordance with the following privacy policy, that you agree to be bound by our Privacy Policy, and that you will abide by our Terms and Conditions.

Common Ground Co Pty Ltd (the “Company”) cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver you our world-class Anchor products, services, websites, and mobile applications (collectively, “Services”). This Privacy Policy applies to any Anchor site or application, regardless of how you access or use them, including through mobile devices.

Our Privacy Policy describes how and what data we collect, and how and why we may use your personal data. It also describes options that we provide for you to access, update, or otherwise take action with respect to your personal data that we may have. We do not sell your data to third parties.

If at any time you have questions about our practices or any of your rights described below, you may contact us at support@anchor-parenting.com. This inbox is actively monitored and managed so that we can deliver an experience that you can trust.

We may amend this Privacy Policy at any time and at our discretion by posting the amended version on this site, including the effective date of the amended version. We will announce any material changes to this Privacy Policy by notification to your provided email. Your continued use of the Services will signify your acceptance of these changes. This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage, or who do not have any authority to act on our behalf.

1.    Personal Information

Personal information is information that uniquely identifies a natural person or can identify a natural person by combining it with other data. This information includes an identifier such as a name, an identification number, email address, phone number, date of birth, and other information that could directly or indirectly identify you. The definition of personal information will vary dependant on jurisdiction.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

When you register for an account as an Anchor user, we collect your name and your email address. We do not sell any of this information and we do not share it with the other co-parent. Unless ordered otherwise by a court, only you choose whether to share your name and email address with the other co-parent.

We use some third-party analytical software that use cookies and related technologies. For more information about our use of these technologies, and how to control them, see Section 10 below.

2.    Information Collection

We collect and store other information that you voluntarily provide or upload when you use our Services:

2.1. Text messages within our App;

2.2. Medical or personal health information and emergency contacts that you may communicate through the App, including personal health and other information about your children;

2.3. Information about pets that you may voluntarily upload or communicate through the App; and

2.4. Any other information you upload to your account via the App, where such information is required for use of any functionality.

The foregoing information is processed and stored using standard encryption. None of the foregoing encrypted information is decrypted, sold, or shared with third parties except as described above or as required to comply with legal process, as described below.

We automatically collect the following information when you use our Services or register for an account with us:

2.5. Information about your interaction with our Services and your communications with us. We receive this information from devices (including mobile devices) you use when you access our Services. This information can include IP addresses, mobile device operating system and, if permitted by a device user, the advertising identifier associated with a user’s mobile device. In your mobile device settings, you have the ability to disable any advertising IDs. We do not otherwise collect device IDs or unique device tokens;

2.6. Computer and connection information, such as statistics on your page views, traffic to and from our sites, referral URL, your IP address, your browsing history, and your web log information; and

2.7. Your communications with our support team.

3.    Legal Basis for Collecting and Using Personal Data

Where we rely on legitimate interests, these include:

3.1. Maintaining the integrity and functionality of the Platforms;

3.2. Preserving records for dispute resolution and legal proceedings; and

3.3. Preventing fraud and misuse of the Platforms.

4.    Personal Information Usage

We strongly believe in minimizing the data we collect and limiting its use and purpose to only that for which we have been given permission, as necessary to deliver the Services with which you interact; or as may be required or permitted for legal compliance or other lawful purposes. These uses include:

4.1. Delivering, improving, updating and enhancing the Services we provide. We collect various information relating to your use and/or interactions with our Services. Much of this collected data is aggregated, or is statistical data about how individuals use our Services, but with which no individual natural person can be identified from such data. We are entitled to collect, own, use, and sell such anonymous and/or aggregated data.

4.1.1. We use aggregated and anonymized compilations of this information to:

a. Analyse behaviour, trends, and interactions with the Services;

b. Improve and optimise the operation and performance of our Services (including our websites and mobile applications);

c. Diagnose problems with and identify security risks, errors, or to add new features and enhancements to the Services; and

d. Collect aggregate statistics about use of our Services.

4.1.2. We use specific personal information to:

a. Establish and verify the identity and eligibility of users;

b. Detect and prevent fraud and abuse of our Services and systems; and

c. Understand and analyse how you use our Services and what products and services are most relevant to you.

To the extent it is personal information, or is linked or linkable to personal information, we treat it accordingly.

4.2. Sharing with trusted third parties. We may share certain of your personal information with third parties with which we have partnered to allow you to integrate their services into our own Services, and with third-party service providers as necessary for them to perform services on our behalf, such as:

4.2.1. Conducting surveys;

4.2.2. Performing analysis of our Services and customer demographics;

4.2.3. Communicating with you for survey delivery;

4.2.4. Customer relationship management and support; and

4.2.5. Other business operations.

We only share your personal data as necessary for any third-party to provide the services as requested, or as required on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from using, sharing, or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

5.    Change of Ownership

If we are subject to a merger or acquisition with/by another company, we may share information with them in accordance with this Privacy Policy. Should such an event occur, we will require that the new combined or surviving entity follow this Policy or a substantially similar policy with respect to your personal information. If we intend to handle your personal information for any purposes not covered in this Privacy Policy, you will receive prior notification of the processing of your personal information for the new purposes.

6.    Communication

We may contact you directly regarding products or services for which you have signed up, including for transactional or service-related communications. These contacts may include emails.

7.    Transfer of Personal Data Internationally

If you use our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. If you use our Services from a country other than Australia, you consent to such cross-border transfers of personal data to Australia and to other countries. If you initiate a chat, we may provide you with support from one of our global locations outside of your country of origin. In these cases, your personal data is handled according to this Privacy Policy. If you are a resident of one of the European Union Member States, see the section EU Resident Rights under the GDPR below.

8.    Compliance with Legal and Law Enforcement Requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with applicable law. We will decrypt and disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoenas, warrants, or Court Orders), to protect our property and rights or the property and rights of a third-party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal.

9.    Information Sharing

While communications are encrypted to anyone except the co-parents, the App archives all information generated by users, and any chats that you have shared may be retrieved by either co-parent who has an active account. Either co-parent may export co-parent chats and provide them directly to their solicitors, courts, mediators, counsellors, friends, family, strangers, or anyone else. We do not view or monitor communications or decrypt communications except in response to a valid subpoena or other Court Order, as described in Section 8.

10. Website analytics

We use multiple web analytics tools provided by third parties to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use, and network and IP information. We use the information provided by these tools to improve our Services. Some of these tools place persistent cookies in your browser. A cookie is data stored on your device that tracks non-personal information about you. The information collected from the cookie may be transmitted to and stored by service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can manage your cookies and cookie preferences in your browser or device settings, or through certain third-party tools.

11. Advertisements

We may allow third-party advertising while you are using our Services.

12. Third-party websites

Our mobile applications may contain links to third-party websites and to solicitors or other family law professional profiles that may include a link to that solicitor’s or family law or mental health professional’s website. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit. This Privacy Policy does not apply to websites or services maintained by third parties.

13. Marketing

We may communicate with you about goods or services, as well as references and links, to third-party products and services that we believe will be of interest to you. We also reserve the right to send you informational emails about any user account that you establish, or notices regarding the Services, as permitted. You can ask us to stop sending marketing communication by following the opt-out links within any marketing communication sent to you or by contacting us using the details at the end of this Privacy Policy. If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

14. Staying Signed in to Anchor

When you sign in to your Anchor account on our Services, you stay signed in until you logout of the App. If you use a shared computer that uses Android OS, we strongly encourage you to log out of the App when you have finished your activity. You or any other user of a shared Android computer that you signed in on will be able to view and access many parts of your account and take certain actions during this signed in period without any further authorisation. The specific actions and account activities that you or any other user of this computer/browser may take include:

14.1. Send messages;

14.2. Send invites; or

14.3. Take other actions permitted to you as a User.

If you attempt to change your email, or attempt certain other account activity, you will be required to authenticate your identity.

You can end a session by logging out of the App.

15. Required Personal Information

If you wish to use Anchor, we need your name and email address. You may delete your account if you do not wish for us to have this information. Even if your account is deleted, if the other co-parent maintains an active account, all communications that you shared with that other co-parent are maintained in connection with the other co-parent’s active account. If you delete your account, or if you lose access to the email used to register for your account, to restore access to your account we must be able to verify your identity. Without one of these methods to verify your identity, you may lose access to your account records. Please see our Terms and Conditions.

16. Australian Residents

We will not share any personal information about you with other companies if prohibited by applicable Australian law or to the extent your prior consent to share is required by applicable Australian law. Australian residents may request a notice identifying the categories of personal information that we share with certain third parties for direct marketing purposes under certain circumstances and providing contact information for such third parties. As noted above, we do not share any personal information with third parties for direct marketing purposes.

If you have a question or complaint regarding our app or website, please send an email to support@anchor-parenting.com.

17. EU Resident Rights under the GDPR

These disclosures apply only to our processing of personal information within the scope of the General Data Protection Regulation (“GDPR”) from one or more of the European Union Member States plus Iceland, Lichtenstein, and Norway (together known as the “European Economic Area” or “EEA”).

The GDPR went into effect on May 25, 2018.  As a resident of the EU or EEA, you have certain rights with respect to the processing of your personal data, including:

17.1. You have the right to know if we are processing personal data about you and, if so, to access and obtain a copy of personal data about you, as well as information relating to the processing of that data.

17.2. You have the right to have us promptly correct or update any personal data about you that is inaccurate or incomplete.

17.3. You have the right to erase your personal data by deleting your account.

17.4. You have the right to obtain a copy of the personal data we hold about you in a structured machine-readable format and to have it transmitted to another controller. This right only occurs where we are relying on your consent or performance of a contract as our legal basis and the processing is carried out automatically.

17.5. You have the right to restrict or limit the ways in which we process your personal data when you contest the accuracy of the personal data, when your data has been obtained by us unlawfully, when you have objected to our processing of the data and we are considering whether to cease processing, or when we no longer need to process the personal data.

17.6. When we rely on consent as the basis for processing personal data, you have the right to withdraw your consent.

17.7. You have the right to object to our processing of your personal data when we are relying on legitimate interests as our legal basis and your rights override our legitimate interests in processing their personal data. You also have the right to object to our processing of personal data for direct marketing purposes. We do not process your data for marketing purposes.

17.8. You have the right to make a complaint about our personal data handling practices to your local Supervisory Authority.

The data that we collect may be transferred to, and stored at, a destination outside the EEA in particular (without limitation) Australia. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of our contractual obligations, the processing of payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing, or processing.

18. Change of Personal Information

You may change your email by logging in to your account and following the authentication procedures for such changes.

You may delete your account at any point.

19. Retention of Personal Information

We retain your personal information for as long as necessary to provide the Services you have requested and, after termination of your account, for a period of time as determined by the Company to be necessary to fulfill the purposes for which we collected it.

How long we retain personal information can vary significantly based on context of the Services we provide and on our legal obligations. The following factors typically influence retention periods:

19.1. How long the personal information needed to provide our Services. This period includes such things as maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business, financial, and tax records. This general rule establishes the baseline for most of our data retention periods.

19.2. Whether the personal information is sensitive. If so, a shortened retention time is generally appropriate.

19.3. Whether Anchor is subject to a legal, contractual, or similar obligation to retain your personal information. Examples include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or information retained for the purposes of litigation. If we believe that it is reasonably necessary to preserve information in connection with a legal claim, dispute, or investigation, we may retain relevant data beyond standard retention periods.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our data retention and deletion policies.

20. Protection Of Personal Information

We protect your personal information using generally accepted industry technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure, and alteration. Some of the safeguards we use are firewalls and encryption of both data transmissions and stored information and records in our databases, and information access authorisation controls. Please be aware that any email or other transmission that you send through the internet cannot be completely protected against unauthorised interception.

21. Contact Information

If you reside in Australia, you are contracting with the Company.  If you have any questions, concerns, or complaints about our Privacy Policy, our practices, or our Services, you may contact us by email: support@anchor-parenting.com.

We will respond to all requests, inquiries, or concerns within thirty (30) days.