Terms & Conditions

ANCHOR’S TERMS AND CONDITIONS

Last Updated on 17 July 2026

The following Terms and Conditions govern your use of the software and Services provided by Common Ground Pty Ltd through the Platform (as defined in Section 1).

The Company provides access to the Services subject to your compliance with the following Terms and Conditions. To use any of the Services, you must agree to these Terms and Conditions. You must read these Terms and Conditions carefully and understand them. If you do not wish to be bound by these Terms and Conditions, do not use the Platform or Services. These Terms and Conditions incorporate by reference any additional terms and conditions posted by Company through the Services or otherwise made available to you by the Company.

1.    Definitions

2.    Parental Consent

The Platform is not designed for use by children under 18 years of age and no child under 18 years of age should create an Account or use the Platform. The Company collects information from parents and/or legal guardians who choose to register their child/ren for the Services and who choose to upload and/or communicate within the Platform personal information about their minor children, including those under 18 years of age. By registering for the Services, each such parent and/or legal guardian provides consent for the Company to collect and process the personal information and non-personal information that is so provided or communicated within the Platform.

We collect information when the parent and/or legal guardian chooses to register their minor child/ren for the Services, including those under 18 years of age. This information includes personal information and non-personal information that is provided when registering a child’s profile within the Platform, as well as personal and non-personal information that may be included when a User communicates within the Platform. Users may edit or delete the information that is provided in a child’s profile information.

When you register a child, we use the information to provide the Services to you. We may use non-personal information for research and marketing purposes. We do not share or distribute any personal information about children, or otherwise, but we may disclose personal information in the circumstances described below.

3.    Description of Services

The Services include various features and functionality that may include the ability to send in-app messages, sharing calendar events, financial information, personal information, and your child’s or children’s information with people known to you. The Company may impose limits on certain features and Services or restrict your access to parts, or all, of the Services without notice.

4.    Account Activity and Retention of Your Information

To access or benefit from the Services, you must register for an Account.

Each Subscription is for one (1) User only. To register and subscribe, you will be asked to provide your first name, last name, and a valid email address.

When you register for an Account, your email address is used as your unique account identifier. We cannot search for your Account or your records by your first and/or last name or other personal identifying information. If you forget or lose access to the email address used to create your Account, your records will remain archived as described below. If you lost access to an email account, you should contact your email provider for assistance to restore access to your email account.

Even if you delete or edit information on your mobile device, all records of your Account Activity will be retained unaltered during the length of time you have an active Account and for a period of time after termination of your Account as determined by the Company to be necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting obligations, including data privacy and data protection laws (“Retention Term”). If we believe that it is reasonably necessary to preserve information in connection with a legal claim, dispute, or investigation, we may retain relevant data indefinitely, subject to applicable data privacy and protection laws. For the Retention Term, you unconditionally and irrevocably grant the Company the authorisation to retain any data or records created by you comprising Account Activity.

5.    Disclosure of Your Information

5.1. Access to Records by Co-Parents

Your information is shared only with your co-parent. As the Platform archives all information generated by Users, any Account Activity that you have shared in common with another User may be retrieved by them, provided the person requesting the information has an active Account at the time of the request.

5.2. Subpoena Policy

Like any company, the Company is required by law to respond to subpoenas, which means any Account Activity will be disclosed in accordance with a valid subpoena, Court Order, or other legal process, including our policies relating to subpoenas and Courts Orders (“Compelled Disclosure”). If we determine in good faith that a Compelled Disclosure was not initiated by you or your legal representative, we will either provide you written notice of such Compelled Disclosure to provide you an opportunity to seek a protective order or other appropriate remedy or we will, if legally permitted, confirm that your legal representative has received notice of such Compelled Disclosure. Some investigations conducted by government agencies may require that the Company not inform you that such Compelled Disclosure is in process, for which the Company does not hold liability for complying with any such order.

5.3. Certified Records Export

Any Certified Records Export offered by the Company for Users will contain user-designated types of records of Account Activity within the requested date range.

6.    Trademark and Copyright Information

All material within the Services, including, but not limited to, text, data, graphics, logos, button icons, images, audio and video content, Company links, digital downloads, data compilations, and software (collectively “the Services Material”) is owned by, controlled by, licensed to, or used with permission by the Company and is protected by copyright, trademark, and other intellectual property rights. Such material is made available solely for your personal or commercial use and, except for being used within the Services, may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of the Company in each instance.

7.    Limited License

Company grants you a limited, personal, non-exclusive, non-transferable, revocable right and license to use the Services through your rightful access to the Platform. Such license is subject to these Terms and Conditions, and specifically conditioned upon the following:

7.1. You may not copy, distribute, share, modify, or otherwise make derivative uses of the Site or the App or any Company software or any portion thereof;

7.2. You may not remove or modify any copyright, trademark, or other proprietary notices that have been placed in the Site or App or any Company software;

7.3. You may not use any data mining, robots, or similar data gathering or extraction methods; and

7.4. You may not use the Services other than for their intended purpose. Except as may be granted in writing by Company to you, no Services Material may be, without limitation, reproduced or stored in, or transmitted to, any other electronic storage device not expressly authorised by Company and no Services Material may be disseminated in any form, either electronic or non-electronic, nor included in any retrieval system or service without the prior written permission of Company. Except as expressly permitted in this Agreement, any use of any portion of the Services Material without the prior written permission of the Company is prohibited and will terminate the license granted herein. Other than the limited license in this section, nothing in these Terms and Conditions may be construed as conferring any other intellectual property rights to you.

8.    User Content

All materials of any kind generated via the Services or online by you, or through any third-party accessing your Account, whether or not such third-party is authorised by you, including without limitation, any information, data, text, messaging text, financial information, calendar events, user data, or other personal information and materials uploaded or transmitted by you are considered individually (collectively "User Content". Company does not own, review, or have any control over User Content, and is not responsible for any use or misuse (including any distribution) of User Content by you or any third-party. By creating User Content of any nature, you agree that you retain all ownership rights in and to your User Content. You hereby grant Company a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, license to your User Content for Company to store, transmit, display, and remove, all in accordance with this Agreement and Company’s Privacy Policy, and otherwise distribute your User Content to the User(s) or other persons that you have selected to receive such User Content.

9.    Third-Party Products.

The Services may make available listings, descriptions, and images of goods or services, as well as references and links, to third-party products or services (“Products”). Such Products may be made available for any purpose, including general information purposes. The availability through the Services of any listing, description, or image of a Product does not imply our endorsement of such Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, reliability, validity or timeliness of such listings, descriptions or images (including any features, specifications and prices contained therein). Such information and the availability of any Product is subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) regarding the possession, use, and sale of any Product. We do not endorse or assume any responsibility for any other Products.

10. Access to Your Account

You are responsible for all use of the Services through your Account and for maintaining the confidentiality of your login credentials and for preventing unauthorised access to your Account and any personal information you enter. We strongly discourage sharing access to your Account. If you believe there has been a breach of security such as the disclosure, theft, or unauthorised use of your Account, you must notify us immediately by email at support@anchor-parenting.com of any need to deactivate an authentication method due to security concerns. Please also read our Privacy Policy for further information.

11. Consent to Electronic Communications

We may send you transactional or service-related Communications such as notices about your Account, security alerts, updates to the Platform to ensure you are using a supported version to maintain access to all functionality, updates about the Services, updates to these Terms and Conditions or the Privacy Policy, and your use of the Services. We may also send you promotional Communications, such as newsletters, offers, surveys, or other marketing materials. You consent to us providing Communications in this manner, and your use of the Platform is conditioned on your agreement to receive such Communications. Your use of the content received through Communications will be subject to these Terms and Conditions. You agree that all Communications that we provide electronically satisfy any legal requirement that such Communications be in writing.

12. Support

The Company alone will maintain and support the Services as it sees fit and neither Apple nor Google has any obligation to furnish any maintenance or support services with respect to the Services. Please send all inquiries to support@anchor-parenting.com. To ensure accurate recordkeeping and consistent support, we handle all customer support inquiries by email. That allows us to document each request clearly and provide precise, traceable assistance. Whilst we do not offer live phone support, our support team responds promptly to support requests to help resolve any issues efficiently.

13. No Financial, Legal, or Other Advice

The Services may provide links to, or information about, financial or legal services. The Services also facilitate various payments. The Services do not constitute or provide any financial, legal, accounting, or other advice, nor do the Services endorse any legal or other professional.

14.  No Warranties

You agree that your use of the Services, including without limitation, any arrangements made between you and any other user of the Services or through any content or user content is at your sole risk and you acknowledge and agree that the Services and anything contained therein, including, but not limited to, Services Material, user content, software, software applications, third-party software, and contact information are provided "as is" and that the Company makes no warranty of any kind, express or implied, as to the Services and anything contained therein, including but not limited to, merchantability, or fitness for a particular purpose or use.

All disclaimers of any kind (including in this Section and elsewhere in this Agreement) are made for the benefit of the Company, the Affiliated Entities, and their respective successors and assigns.

Whilst we try to maintain the timeliness, integrity, and security of the Services, we do not guarantee that the Services are or will remain updated, complete, correct or secure, or that access to the Services will be uninterrupted. The Services may include inaccuracies, errors, and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorised alterations to the Services. If you become aware of any such alteration, contact us at support@anchor-parenting.com with a description of such alteration and its location within the Services.

15. Limitation of Liability

To the fullest extent permitted under the applicable legislative instruments:

15.1. The Company will not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages of any kind, under any contract, tort (including negligence), strict liability or other theory, including damages for loss of profits, use or data, loss of other intangibles, loss of security of submissions (including unauthorised interception by third parties of any submissions), even if advised in advance of the possibility of such damages or losses;

15.2. Without limiting the foregoing, the Company will not be liable for damages of any kind resulting from your use of or inability to use the Services or from any products or third-party materials, including from any virus that may be transmitted in connection therewith;

15.3. Your sole and exclusive remedy for dissatisfaction with the Services or any products or third-party materials is to stop using the Services; and

15.4. The maximum aggregate liability of the Company for all damages, losses and causes of action, whether in contract, tort (including negligence) shall be AUD$10.00. The existence of one or more claims will not enlarge this limit.

All limitations of liability of any kind (including in this Section and elsewhere in this Agreement) are made for the benefit of both company and the Affiliated Entities, and their respective successors and assigns.

By accessing the Services, you understand that you may be waiving rights with respect to claims that are at this time unknown or unsuspected.

16. Indemnity

You agree to defend, indemnify, and hold the Company and the Affiliated Entities harmless from and against any claims, actions, demands, expenses, liabilities, costs, debts, and damages (including legal and professional fees) asserted by any third-party arising from your use or attempted use of the Services (including all User Content), any third-party’s unauthorised access to the Services via your Account, or your actual or alleged violation of any law, including without limitation, laws governing intellectual property or privacy rights, or your violation of the terms and conditions of this Agreement.

17. General User Acknowledgements and Responsibilities

You acknowledge that the Company has no control over User Content and the Platform does not contain predictive text functionality. Any predictive text applied when you enter information in the Platform results from predictive text functionality that you have enabled on your device/operating system outside of the Platform. Any User cannot alter or delete User Content.

As between Users, we are neutral. We do not arbitrate or moderate between Users. Users are aware that they may not alter or delete any User Content. If a User chooses to communicate or post in an immature, unprofessional, offensive, abusive, obscene, or otherwise objectionable manner, that User Content will remain unaltered and may become part of a Certified Records Export or Court record. The Company is not responsible for the unlawful, improper, or tasteless creation, distribution, or use of User Content by any User or anyone else.

All User Content is encrypted. Company will only decrypt any such information as required to respond to a subpoena or court order in connection with a Compelled Disclosure or to provide Certified Records Exports. The Company will not alter or remove any User Content unless Company receives a Court Order directing us to do so. You are responsible for using the Platform in accordance with any Court Order that requires or compels you to use the Platform.

You are responsible for obtaining and maintaining any legally necessary consents or permissions that may be required for you to disclose, retrieve, transmit, or store in the Platform. User Content is encrypted and Records are unalterable. We do not review User Content and are not responsible for identifying malicious, dangerous, illegal, or inappropriate files. If you believe that a file that you receive contains illegal content or if you feel physically threatened, we strongly recommend that you contact law enforcement. If you feel that you or your child are the subject of harassment or verbal abuse, or that another User is violating the terms of a Court Order, you may be able to get a protective order from a court. We strongly recommend that you obtain legal advice should this occur. The Company does not provide legal advice.

Other than as specified hereunder, the Company does not accept any ideas, text, or content considered to be proprietary. Consequently, you expressly agree that, except for User Content, any material you submit to the Company in any format whatsoever (including to our customer support, reviews that you post, etc.), will be deemed an unrestricted, irrevocable, and perpetual grant of a payment-free and royalty-free, non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute these materials globally in any medium and through any methods of distribution, transmission, and display whether now known or hereafter devised, or refrain therefrom in Company’s sole discretion. Additionally, you represent and warrant that you hereby irrevocably waive any rights in regard to any material or User Content you submit through the Services and you also agree that Company is free to use, for any purpose, any ideas, concepts, know-how, or techniques that you send it, whether intended for Company or not, without obligation to you of any kind whatsoever.

If you disable notifications for the App on your mobile device, you may not be aware of messages sent to you by another User. We encourage users (particularly Court-Ordered users) to enable notifications from the App in their mobile device settings.

We have a zero-tolerance policy for hostile or antagonistic language directed towards our support staff. Any violation of this policy may subject your Account to termination in our sole discretion.

18. Changes to Terms and Conditions

We may change this Agreement from time to time by notifying you of such changes by any reasonable means, including through Communications and/or by posting a revised Agreement, terms, or policies on the Site. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes.

Your use of the Services following any changes to this Agreement will constitute your acceptance of such amendments. The “Last Updated” legend above indicates when this Agreement was last amended.

19. No Waiver

No failure or delay in exercising any right or remedy, or in requiring the satisfaction of any condition under this Agreement, and no act, omission or course of dealing or course of performance by Company, operates as a waiver or estoppel of any right, remedy or condition, nor shall the waiver by Company of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

20. Governing Law

These Terms and Conditions and the interpretation of these Terms and Conditions will be governed by and construed in accordance with the laws of the state of Australia, without regard to its conflicts of laws principles.  These Terms and Conditions will not be governed by the United Nations Conventions on contracts for the international sale of goods and services.

21. Dispute Resolution

You can submit complaints to support@anchor-parenting.com. If we cannot resolve your complaint within 60 days, you may pursue your claim as provided below. You understand and agree that except for disputes that qualify for small claims court, all claims, disagreements, disputes or controversies between you and the Company, and its officers, directors, members, employees, representatives, agents, affiliates, subsidiaries and/or related companies arising out of or relating to the Services, the use or access thereof, or these Terms and Conditions shall be resolved by way of mediation, which must be commenced within one (1) year after such claim or cause of action arises. The applicable Australian federal or state law will also apply to the substance of any disputes. Notwithstanding the foregoing, each party retains the right to seek injunctive or other equitable relief in an Australian court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

A party who desires to initiate mediation must provide the other party with a written request for mediation. If the parties are unable to agree upon a mediator within seven (7) days of delivery of the written request for mediation, then the Company will propose three (3) mediators to the other party. The other party will then have seven (7) days to elect one (1) mediator from the proposed options.

The mediator will conduct the mediation, if any, by teleconference or videoconference, rather than by personal appearances, unless the mediator determines upon request by either party that an in-person mediation is appropriate. Any in-person mediation will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the mediator shall make such determination.

Notwithstanding the provisions of the modification-related provisions above, if we change this Section after the date on which you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service), you may reject any such change by providing us written notice of such rejection by email from the email address associated with your Account to support@anchor-parenting.com, within thirty (30) days of the date such change became effective. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this Section. By rejecting changes, you are agreeing that you will mediate any Dispute between you and the Company in accordance with the provisions of this Section as of the date you first accepted these Terms and Conditions (or accepted any subsequent changes to these Terms and Conditions).

Neither you nor the Company shall be entitled to join or consolidate claims in mediation by or against other users/consumers or arbitrate any claim as a representative or member of a class or in a private attorney general capacity.

23. Artificial Intelligence

As part of the Services, we may provide solutions that include the use of artificial intelligence (“AI”). We do not allow any partners or third parties to use your data for training their own models. We may, however, use analytical data to update, modify, or otherwise improve the Services. You acknowledge that AI systems are a rapidly evolving field.  Although we are always working to improve Services, the output from AI services is based on machine learning and may not always be accurate, complete, or available.  You should not rely on any such output in any of our Services as a sole source of truth or factual information, or as a substitute for professional and/or therapeutic advice. It is your responsibility to evaluate the output of any AI services for accuracy and appropriateness for your use case, including using human review as appropriate, before using, modifying, or otherwise releasing such output.

24. General Provisions

You may not assign, sub-license, or otherwise transfer any of your rights under this Agreement. Except as provided hereunder, there are no third-party beneficiaries to this Agreement. If any provision of this Agreement is found to be invalid by a court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.

Failure by the Company to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy. Headings in this Agreement are for reference only and will have no legal meaning or effect. Apple and its subsidiaries are third-party beneficiaries of this license agreement and upon your acceptance of the Terms and Conditions herein, Apple will have the right (and be deemed to have accepted the right) as a third-party beneficiary thereof, to enforce this Agreement against you. The Company will be responsible for the investigation, defence, settlement, and discharge of any intellectual property infringement claim.

25. Entire Agreement

The Company reserves all rights hereunder. These Terms and Conditions constitute the entire Agreement between you and Company with respect to the subject matter hereof and exclude any representations or warranties previously given or made.